Terms of Service & Privacy Policy
Terms of Service
Effective Date: 06/21/25
Company: True2DigitalMarketing ("we," "our," or "us")
Website: https://gymsuccess.true2digitalmarketing.com
Contact: [email protected]
1. Introduction
These Terms of Service ("Terms") govern your use of the AI marketing services offered by True2DigitalMarketing. By signing up for or using any of our services, you agree to be bound by these Terms.
2. Definitions
"Client" means the person or business using our services. "AI Services" include voice agents, chatbots, and automation tools. "Platform" refers to any software or dashboard we provide or integrate with, such as GoHighLevel."Content" means all information provided, inputted, or shared by you. "Training Data" refers to any data you provide for configuring or enhancing AI tools.
3. Services Provided
We provide AI-driven voice and chat agents, marketing automation, lead nurturing, customer engagement solutions, and integration with third-party platforms like GoHighLevel.
4. AI Service Limitations
AI systems are not perfect. Our bots may occasionally misunderstand, misinterpret, or provide responses that are incorrect. You acknowledge these limitations and agree not to rely solely on AI agents for critical customer communications.
5. Payment Terms
Monthly Fees: You agree to pay the monthly recurring fees as outlined in your plan. Setup Fees: Some services may require a one-time setup fee, which will be disclosed upfront. Billing: Charges will be billed automatically each month to your payment method on file. Late Payments: Overdue payments may result in service suspension after 5 days.
6. Client Responsibilities
You agree to provide accurate and timely information for AI
training. You are responsible for the accuracy and legality of any data or content you upload. You must not use our services for unlawful, misleading, or deceptive practices.
7. Intellectual Property
We retain all rights to the underlying software, code, and AI
models. You retain ownership of your brand content and business-specific data. Custom AI configurations built for you are licensed for your use but remain our intellectual property.
8. Data Privacy & Security
We implement industry-standard security measures to protect data. We do not sell your data. You are responsible for ensuring your customers are informed of AI interactions.
9. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages. We are not responsible for business losses due to AI miscommunication or downtime. Our liability is limited to the amount you’ve paid us in the last 30 days.
10. Termination
You may cancel your subscription at any time with written notice. We reserve the right to suspend or terminate services for non-payment, misuse, or breach of these
Terms. No refunds will be provided for partial months after cancellation.
11. Dispute Resolution
Any disputes will be resolved through binding arbitration in the State of Michigan, under the rules of the American Arbitration Association. You waive any right to class actions or jury trials.
12. Service Level Agreement (SLA)We aim for 99% uptime, excluding scheduled maintenance or force majeure events. Downtime that exceeds 24 hours may be credited on a prorated basis, upon request.
13. Third-Party Integrations
Our services may integrate with platforms like GoHighLevel. We are not responsible for the performance, changes, or outages of third-party services. By using our integrations, you agree to their respective terms.
14. Refund Policy
Setup fees are non-refundable. Monthly service fees are non-refundable once billed. Exceptions may be made for documented technical failures on our part.
15. Indemnification
You agree to indemnify and hold us harmless from any claims, damages, losses, or legal fees arising from your use of our services, your content, or your breach of these Terms.
16. Communication & Marketing Compliance
You agree to comply with all applicable laws and regulations regarding phone calls, SMS, email, and AI usage, including but not limited to the TCPA, CAN-SPAM, and local consent requirements.
17. Changes to Terms
We may update these Terms occasionally. We'll notify you by email or through the platform. Continued use of the services after updates means you accept the revised Terms.
18. Contact
If you have any questions, contact us at
Privacy Policy
Effective Date: 06/21/25
Company Name: True2DigitalMarketing
Website: https://gymsuccess.true2digitalmarketing.com
Email: [email protected]
Physical Address: South Lyon, MI
1. Introduction
This Privacy Policy explains how True2DigitalMarketing ("we," "our," or "us") collects, uses, shares, and protects personal information from our clients and their customers. It applies to all services provided via our website and platform, including AI voice agents, chatbots, and marketing automation tools.
2. Information We Collect
We may collect the following information: Names, email addresses, phone numbers. Business information (e.g., company name, services)Call recordings and chat transcripts. IP addresses and browser/device information. Payment details (via third-party processors)Data from cookies and analytics tools
From Clients: Information provided during onboarding, payment setup, AI customization, and ongoing service use.
From End Customers: Data provided through AI interactions, website forms, call recordings, and chat conversations.
3. How We Use the Information
We use collected data to: Deliver and improve our services. Train and optimize AI models. Analyze website usage and campaign performance. Provide customer support. Process payments. Communicate with clients and users about service updates, marketing, or account-related issues
4. AI-Specific Data Usage
AI voice agents and chatbots may process user-provided data to deliver responses, schedule appointments, or gather insights. These systems learn from aggregated, anonymized data to improve accuracy. We do not use identifiable client data to train public AI models unless explicitly authorized.
5. Data Retention
We retain data for as long as needed to provide services, comply with legal obligations, resolve disputes, or enforce agreements. Clients may request deletion at any time, subject to certain exceptions.
6. User Rights
Under GDPR, CCPA, and other laws, individuals may: Access the personal data we hold about them. Request correction or deletion. Object to or restrict certain uses. Request data portability. Opt. out of marketing communications.
Requests can be sent to
.
We may need to verify your identity before fulfilling certain requests.
7. Data Security
We take reasonable administrative, technical, and physical measures to protect personal data. We store data securely using third-party cloud providers (e.g., AWS or Google Cloud), implement encryption, and restrict access based on role.
8. Cookies & Analytics
We use cookies and tools like Google Analytics to understand visitor behavior, improve performance, and customize content. You can manage cookie preferences via your browser settings.
9. Third-Party Integrations
We share data with trusted third-party service providers who help us deliver services: GoHighLevel (CRM & automation)Twilio (SMS/Voice) OpenAI (AI services)Google Analytics (web insights)Stripe/PayPal (payment processing)We do not sell personal data. Third-party providers are required to handle data securely and in compliance with privacy laws.
10. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect data from children. If we become aware that data has been collected from a minor, we will delete it promptly.
11. International Data Transfers
We may transfer personal data to servers or entities located in other countries. Where required by law, we implement appropriate safeguards such as standard contractual clauses or other approved transfer mechanisms.
12. Opt-Out Procedures
Users may opt out of marketing communications by clicking “unsubscribe” in our emails or contacting us directly. Clients may request removal of their data at any time.
13. Call Recordings and Transcripts
We may record calls and capture chatbot transcripts for service delivery, training, and quality assurance. Clients must ensure they have the necessary consent from their customers before using AI tools that record or transcribe conversations.
14. Data Breach Notification
If a data breach occurs, we will notify affected individuals and authorities as required by applicable laws. Notification will include the nature of the breach, potential impact, and steps taken to mitigate the issue.
15. Marketing Preferences
We may send occasional promotional emails to clients and prospects. You can manage preferences or unsubscribe anytime. We do not send marketing communications to customer contacts collected by clients unless expressly permitted.
16. Changes to This Policy
We may update this Privacy Policy as necessary. Changes will be posted on this page with the updated date. Material updates may also be sent via email.
17. Contact Us
If you have questions or concerns about this policy or our data practices, please email
.